A Life in the Day of Maggies

I have been a Nonexec director of the Maggies cancer centre charity for about ten years now and I finally got around to visiting our centre in Swansea. We have about 20 centres around the UK and they are all different and yet all the same. They have all been designed by different architects and therefore look and feel quite different but they all have two things at their heart. Helping people affected by cancer either directly or indirectly and the cup of tea at the kitchen table. They provide an oasis of tranquility offering a range of practical, social and psychological support  and act as a contrast to the hospital institution which is usually right next door.

I was reminded forcefully of the variety of things that happen in any Maggies centre on any given day. When I walked in the place was full as the drop in Tai Chi session had just finished. Conversations were going on around the kitchen table but someone still found the time to welcome me and make me a cup of tea. It then got even busier as the another group finished. I wangled a seat at the kitchen table and chatted to some volunteers and centre users to hear about their stories and the value they get from Maggies.  The best way I can summarise what I heard was that Maggies allows people to get control back of their life and some even  say that the combined experience of cancer followed by  Maggies leaves them in a better place than before they started on a very bumpy journey. 

The centre then quietened down as another session on coping with bereavement started. That allowed some of the staff to engage in more causal conversations. The one that really struck me was the sort of conversation that shouldn't really happen but does at Maggies. It was time for the annual fire inspection;  extinguishers that sort of thing. The obligatory cup of tea was made for the guy and then he opened up. He had lost a lot of family members to cancer and a close relative was currently going through a challenging diagnosis. It was so easy and natural for him to share that and for one of our team to explain more about Maggies and how it could help him and his family. We got our certificate but he got more than he bargained for.

The next conversation involved an emergency dash for tissues so I made my excuses and chatted instead to the benefits adviser who helps people work through the financial implications of their cancer diagnosis but that was then interrupted by someone walking in looking for help and I could see the sag in the shoulders disappearing as questions were answered and pointers given. All this time one of our volunteers was greeting everyone who came in and in a very welcoming and non institutional way found out what they needed. There are no names and no numbers at Maggies, it's all about the individual. When I looked up at this point  I saw three individual conversations going on, one group session was on, as was the kettle. Just another moment in the life of a Maggies centre.